Your information
Privacy notice.
Last updated: 4 November 2026
Dhruvi Patel, trading as Creamy Scoops London in Croydon, is responsible for the customer information used by this business. Contact us at hello@creamyscoopslondon.co.uk or 07985 244555 about your information.
What we collect and why
You give us your name, email address, phone number, flavour choices and collection or delivery details when ordering. For delivery, this includes your address and postcode. We use these details to prepare your order, arrange collection or delivery, confirm payment and answer questions. This is necessary to take steps at your request and fulfil your order.
We also use order and payment records to meet accounting obligations. We have a legitimate interest in keeping the service secure, resolving enquiries and dealing with payment disputes. If you contact us directly, we use the information you provide to respond. Checkout does not subscribe you to marketing emails, and it does not make automated decisions about you.
Payments and service providers
Card details are entered on SumUp’s secure payment page. This website receives a payment reference and payment status; it does not receive or store your full card number or security code. SumUp handles payment information under its own privacy notice.
Our website and order records use OpenAI Sites and Cloudflare hosting. Resend handles order confirmation emails. When you check a delivery postcode, the postcode is sent to postcodes.io to calculate the delivery area. Only the information needed for each service is used. These providers may process information outside the UK under their own data protection arrangements; contact us for more information about the providers used for your order.
Browser storage and external links
We use browser session storage to remember your basket and an unfinished checkout in that tab, including the details needed to resume the same order. This helps avoid duplicate payments. The website removes this saved checkout information when it confirms a successful payment; session storage normally ends when you close the tab.
Our pages load fonts from Google Fonts, which receives ordinary connection information such as your IP address. We have not added advertising pixels or analytics trackers to these pages. Facebook, Instagram, Trustpilot and SumUp have their own privacy and cookie policies when you visit them.
How long information is needed
Retention is determined by whether information is still needed to fulfil an order, answer an enquiry, resolve a complaint or dispute, or meet accounting and other legal record-keeping obligations. Order records may need to be kept longer than routine enquiries. Contact us to ask about the records held for your order or to request deletion of information that is no longer needed.
Your rights
You can contact us to request access to your personal information or correction of inaccurate information. Depending on the circumstances, you can also request deletion, restrict or object to its use, or ask for a portable copy. Some records must be retained to meet legal obligations. Where any use relies on consent, you can withdraw that consent.
Please contact us first if you have a concern so we can try to resolve it. You can also complain to the Information Commissioner’s Office (ICO).